Refund Policy

Last updated date: October 1, 2022

1. GENERAL

a. This website with the URL of www.thatextrastep.com ("Website/Site") is operated by That Extra

Step LP ("We/Our/Us").

b. We are committed to providing Our customers with the highest quality Services. However, on rare

occasions, Services may be found to be deficient. In such cases, We offer refund in accordance with

this Refund Policy ("Policy").

c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage:

https://www.thatextrastep.com/terms-conditions.

d. By using this website, You agree to be bound by the terms contained in this Policy without

modification. If You do not agree to the terms contained in this Policy, You are advised not to transact

on this website.

e. We offer a 7 days refund Policy for the eligible Services.

f. Please read this Policy before availing service on this Website, so that You understand Your rights

as well as what You can expect from Us if You are not happy with Your purchase.

 

2. DEFINITIONS

a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in

India or in the state where our office is located.

b. "Customer" - means a person who avails services for consideration and does not include

commercial purchases.

c. "Date of Transaction" - means the date of invoice of the service, which includes the date of renewal

processed in accordance with the terms and conditions of the applicable service agreement.

d "Website" - means this website with the URL: www.thatextrastep.com

3. REFUNDS RULES

a. Every effort is made so as to service the orders placed, as per the specifications and timelines

mentioned with respect to a Services. If due to any unforeseen circumstances or limitations from Our

side, the service is not provided then such order stands cancelled and the amount paid by You is

refunded.

b. We will not process a refund if You have placed the order for the wrong service.

c. When you make a qualifying refund request. We may refund the full amount, less any additional

cost incurred by Us in providing such Services.

d. Refund shall only be considered once the Customer concerned produces relevant documents and

proof.

e. Once qualified, the refunds are applied to the original payment option.

The request for a refund of Services can be made in the following manner:

Please email hello@thatextrastep.com

 

4. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

a. If the amount has been deducted and the order is not confirmed, please do contact Your respective

bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.

b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer

care support as follows: hello@thatextrastep.com.

5. EXEMPTIONS

a. Notwithstanding the other provisions of this Policy, We may refuse to provide a refund for a service

I. You knew or were made aware of the problem(s) with the service before you availed it.

l1. Free Services.

Ill. Refund requests are placed after the refund window is closed.

b. Apart from the above, the following exemptions are applicable when it comes to the refund:

Events & Gatherings that have been cancelled due to unavoidable circumstances & force

majeures.

6. YOUR DATA

The privacy of your data supplied to Us during the return and refund procedure is also governed by

our privacy policy, which can be accessed under the following link:

https://www.thatextrastep.com/privacy-policy.

 

7. RESPONSE TIME

a. Refunds are normally processed within 15 Business Days after checking the veracity of the refund

request.

b. The period of refund may also depend on various banking and payment channels, and We will not

be liable for any errors or delays in a refund due to banks or third-party service providers.

8. CANCELLATION OF RETURN REQUEST

A request for return or refund once made can be cancelled by contacting customer care at

hello@thatextrastep.com

9. REFUSAL OF RETURN OR REFUND REQUEST

We reserve the right to refuse any request for a refund if such request is not in compliance with this

Policy or applicable laws.

 

12. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: hello@thatextrastep.com